When you enroll in a weekly or bi-weekly recurring plan, you authorize Linen & Luxe to automatically schedule service and charge your saved payment method on each billing cycle until you cancel. Your plan continues until you cancel it — there is no fixed end date unless stated otherwise at signup.
Before you enroll, we will clearly state: the service included, the price per cycle, the billing frequency, and how to cancel. You must take an affirmative action (checking a box or confirming enrollment) — enrollment is never pre-selected for you.
If we change your plan's price, we'll notify you at least 14 days before the change takes effect, by email or text. Continuing your plan after that notice period means you accept the new price; you may cancel any time before the change takes effect at no penalty.
You may cancel at any time through your account, by phone, or by text, effective at the end of your current billing cycle — no cancellation fee, and no requirement to speak with a retention agent. We'll send a confirmation once your cancellation is processed. Cancelling does not refund cycles already billed for service already scheduled or performed.
You may pause or skip an upcoming cycle through your account with reasonable notice (at least 24 hours before your scheduled pickup). Paused cycles are not billed.
If a scheduled charge fails, we'll notify you and may retry the charge or pause your plan until payment is updated. Repeated failed payments may result in automatic cancellation of your plan.
This plan is a recurring/automatic-renewal arrangement. Under Texas law (including Business & Commerce Code Chapter 601 and the Deceptive Trade Practices Act), we're committed to clear disclosure of these terms and an easy cancellation process — consistent with the cancellation rights described above.
Contact us at (210) 705-2199 or through your account.
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